Shipping policy
At LOUIS LOWE, we strive to deliver fresh, premium New Zealand seafood to customers worldwide with fast, safe, and transparent shipping services. Below is our detailed shipping policy to ensure you have a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. Our team arranges packaging and shipment promptly to shorten your waiting time and ensure your seafood products are delivered fresh.
2. International Shipping & Delivery Time
We provide reliable international shipping services to most countries and regions worldwide. The standard international delivery time is 7–14 business days, depending on destination countries, local logistics efficiency and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Transparent Shipping Fees
No hidden charges! Shipping costs are calculated in real time based on your order weight, product volume and delivery destination. The exact shipping fee will be automatically displayed on the checkout page before you complete payment, so you can always shop with transparency.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or handling fees imposed by your local customs authority. These additional charges are the recipient’s responsibility.
Customs policies vary from country to country. We recommend you check your local import regulations in advance to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard shockproof, sealed and fresh-keeping packaging materials for all orders. Our specialized packaging effectively protects seafood products from extrusion, damage, leakage and temperature changes during long-distance transportation, preserving product freshness and integrity.
For high-value orders, we support optional shipping insurance at checkout, providing full protection for your purchases.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging upon receiving your order. If you find obvious damage, deformation, leakage or abnormal packaging, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange or compensation services.
7. Customer Shipping Support
If you have any questions about order processing, shipping time, logistics tracking, customs clearance or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us anytime for fast and professional replies.
LOUIS LOWE is committed to optimizing our logistics and shipping system continuously, aiming to deliver fresh New Zealand seafood and a premium shopping experience to every global customer.